FAQs

WELCOME!

We are a family owned brand located at the Lake of the Ozarks, Missouri. Our goal is to provide unique accessories that you won’t find anywhere else. Feel free to reach out to us at hello@folklorecouture.com with any questions. 

You can shop with us here on our website directly or on Abound or Faire: Shop on Abound
Shop on Faire

ABOUT OUR LEATHER GOODS
Our leather items are handcrafted from leather offcuts. Each piece is totally unique due to the method of production. The leather is repurposed to make beautiful one of a kind accessories.

BEST SELLING STYLES
Trying to figure out where to start? For our leather items, these styles have the highest sell through:
Wallets:
Mari, Nash (travel wallet), Nova & Vivi
Wristlets: Lyla, Aria & Quinn
Crossbody Bags: Sutton, Darbi, Stevie & Cambrie

QUESTIONS
Customer Service may be reached via email at hello@folklorecouture.com. We will respond to emails within 2 business days. Customer Service may not available to answer questions or requests on weekends or holidays.

SHIPPING

Shipping is FREE with an order of $300 or more! $8.95 shipping fee applies to all other orders. 

Shipping is via USPS or FedEx depending on the size of the order. Standard turnaround time (prior to shipment time) is 3-5 business days. Your shipment confirmation email will contain a tracking number. Unfortunately, Folklore Couture is not responsible for items lost in transit or any items that are confirmed delivered but customer reports undelivered. If your item shows delivered and you have not received it, we recommend checking with your local post office to verify exactly where the package was left. If your order is returned because you provided an incorrect shipping address or was classified "undeliverable" by USPS, it is not Folklore Couture's responsibility to pay additional shipping cost to resend it. 

RETURNS
Returns will only be honored if notified within 7 days of receiving your items. Items must be in new condition, original packaging and like new. Return shipping fees are the responsibility of the buyer.

DEFECTIVE ITEMS
If you feel you have received defective merchandise or you were shipped incorrect merchandise, you must contact us within 3 days of receiving item. No Exceptions. 

NOTE: We do not allow our items to be sold on third party sites (such as Etsy, eBay or Amazon) - violators will no longer be allowed to order our products.

THANK YOU FOR YOUR BUSINESS!